The 2014 gtnews Transaction Banking Survey gauges organisations’ level of satisfaction with transaction service providers. While corporate practitioners are, on the whole, satisfied with their bank partners’ services, it is evident from the survey results that they feel their banks could do more. As organisations expand both regionally and globally, they are increasingly more discerning. Going forward, they will have higher expectations from their banking partners. The playing field is large and banks will have to focus on enhancing the delivery of their offerings to retain their competitiveness. Additionally, the survey assesses the following:
- Number of bank relationships maintained.
- Factors considered when selecting banking partners.
- Banking channels and access preferences