Organisations ‘unprepared’ for the internet of things

A global survey of organisations has found that although 85% claim internet of things (IoT) products are a part of their business operations, over two thirds (68%) of organisations in which IoT plays a role currently lack a test strategy for this specific aspect of IT.

The finding is part of the World Quality Report 2016, published by consulting, technology and outsourcing services group Capgemini and its technology and engineering services subsidiary Sogeti in conjunction with Hewlett Packard Enterprise (HPE). The report examines the state of application quality and testing practices across various industries in 32 countries.

The 2016 report finds that organisations under pressure to deploy new digital products and services are finding it tough to strike a balance between quality and speed of development, particularly when it comes to deploying IoT technology.

This year’s share of the IT budget devoted to quality assurance (QA) and testing has dropped to 31% after a “significant and worrying increase” from 18% to 35% during the preceding four years. Despite this year’s reduction, there is an overall prediction that spending will increase to 40% in 2019.

Many companies are turning to machine-based intelligence to help cut costs and drive efficiency across the organisation. The growing adoption of digital technologies is consuming large amounts of budget and businesses are finding it challenging to balance innovation with cost, with 48% failing to meet the contrasting demands of handling multiple test environments. To combat this, the report calls for greater investment in intelligence-driven QA to identify and predict quality issues before they occur.

The 2016 report also reveals an increase in the adoption of agile testing methodologies as well as development and operations (DevOps) to help businesses roll out new products and services at greater speed. However, 44% of businesses are reluctant to include testing teams in the initial planning phase believing it will inhibit release speed, inadvertently putting the security of the business at risk.

The report finds that DevOps implementation challenges go far beyond issues with QA and businesses risk isolating the benefits of DevOps if they are unable to break down business silos. In a bid to balance the additional costs of these new technologies, 40% of businesses are adopting predictive analytics in order to automate as much of the testing pipeline as possible.

“Digital transformation provides a huge opportunity for growth, but this can only be realised if customer and other stakeholder engagement is actively enhanced.,” said Hans van Waayenburg, member of the group executive committee and leader of the testing global service line, Capgemini Group.

 “Organisations must be proactive in breaking down silos between business, development, quality and operations, and use agile and DevOps to focus on customer value and business relevance. To retain a competitive edge, QA and test organisations must move towards test ecosystem automation, predictive analytics and intelligence-led quality assurance and testing, so that they are able to ensure business outcomes.”

A full copy of the report can be downloaded from .


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