Hackers have infiltrated the database of luxury hotels group Mandarin Oriental and stole credit card information from “an isolated number” of its properties in the US and Europe.
“The incident is a direct result of an unauthorised cyber-attack,” said the Hong Kong-based group, which is part of the Jardine Matheson group and operates 45 hotels in 25 countries. It did not identify the hotels affected, but confirmed that none of its Asia portfolio was affected.
“Unfortunately incidents of this nature are increasingly becoming an industry-wide concern and therefore we have also alerted our technology peers in the hospitality industry.”
Mandarin added that the breach came from malicious software that was “undetectable by all anti-viral systems.”
The group said that it had removed the malware and was “coordinating with credit card agencies, law enforcement authorities and forensic specialists to ensure that all necessary steps are taken to fully protect our guests and our systems across our portfolio.”
“We can confirm that only an isolated number of hotels in the US and Europe have been affected,” a statement said.
“Moreover, from the information we have to date, the breach has only affected credit card data and not any other personal guest data, and credit card security codes have not been compromised.”
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