Scottish customers are more likely to use digital banking and payments than the rest of the UK, with mobile prospects particularly strong over the next two years.
A survey carried out by YouGov and the law firm Pinsent Masons found that Scots are far more willing to shift away from branch-based and telephone banking than Brits south of the border, and also expected to switch from cards to digital at higher rate. Just 6% said that they would continue to use cheques in the future.
59% of respondents, who were drawn from all across the UK, said that they were likely to pay for most purchases with Chip and PIN in two years’ time, while nearly a quarter said that they would use either debit and credit cards or their mobile phones.
The latter trend was strong in Scotland, where 16% of people said that they would be using mobile phone apps. This is double the number of Welsh respondents that said they would be open to mobile, and higher than the 12% national average.
John Salmon, head of financial services at Pinsent Masons, said that he was surprised with the findings, and expected that mobile-based payments in particular would likely be “more common than people anticipate.”
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