Irish low-cost airline Ryanair said that it will start allowing customers to use PayPal accounts to pay for tickets.
Ryanair’s marketing chief, Kenny Jacobs, said that the airline’s partnership with the online payment service provider is “the latest element of our ‘Always Getting Better’ programme and our commitment to the continued improvement of our customer experience. Millions of European consumers use PayPal on a daily basis.”
The move is the latest in a series of measures by Ryanair to improve services to customers, which have included the introduction of allocated seating, mobile boarding passes, a 24-hour grace period for corrections to booking details, a second free cabin bag and the launch of a new website and app.
Ryanair also indicated that a product aimed at business travellers would be rolled out in a few weeks’ time. This will allow passengers to book flexible tickets and avail of priority allocated seating and fast-track security at select airports.
Louise Phelan, vice president of global operations at PayPal, is also a director on the board of Ryanair and the latest initiative comes after several months of reviewing ways to develop commercial partnerships with the airline.
SWIFT has announced that it has successfully completed the first phase of the global payments innovation (GPI) initiative pilot, clearing the way for the go-live of the service in early 2017.
However, a London summit on the industry’s introduction of the technology cautions that testing and acceptance are still at an early stage and firms should proceed with caution.
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