Al Hilal performance “significantly improved” by e-banking

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One of the UAE’s fastest growing banks has rolled out a new online banking service for corporate customers, using Infosys’ Finacle e-banking solution.

The initiative, which was recently awarded “Best Self Service Banking Project in the Middle East for 2014” by The Asian Banker, has helped Al Hilal to boost their business volumes and improve customer service, whilst cutting costs at the same time. Designed to automate many everyday activities such as payments and salary processing, the Infosys Finacle e-banking system reduces the time needed for key processes such as opening client accounts. It also provides users with market updates, exchange rates and stock quotes, as well as financial news and alerts.

“The adoption of the latest and best banking technologies is a priority for Al Hilal Bank, in keeping with our spirit as a progressive Islamic bank.” said Mohammed Jamil Berro, Group CEO of Al Hilal Bank. “This new and secure internet banking capability is a reflection of our continued focus on making banking as convenient, as technology-enabled and as cost effective as possible.”

Venkatramana Gosavi, of Infosys, added: “Corporate banking customers demand real-time, holistic views of their balances across the group so that their liquidity positions can be effectively identified and optimized. By leveraging the Finacle platform, Al Hilal Bank has improved how it interacts, serves and markets to its corporate customers,”

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