DNB Bank ASA, Norway’s largest bank, and HCL Technologies, a global IT services provider, announced US$400m strategic engagement last week. HCL will manage the IT infrastructure services and application operations for all DNB businesses across Norway and its key international locations.
HCL will also migrate and transform DNB’s systems and infrastructure from its existing IT partner to create two new data centers in Norway. The key focus will be driving a superior user experience to the bank’s 2.5m retail banking customers and end-users across all DNB’s products, including retail and online banking, cards, insurance, capital markets, payments and finance.
DNB expects that the agreement will help it significantly improve operational stability, reduce cost and implement a strong application operations framework. As the prime services provider, HCL will be responsible for managing operations and multiple vendors across the bank’s complex technology landscape.
“Leading global banks are looking for ways to improve their mission-critical IT operations to deliver world-class customer service in an increasingly complex technology, regulatory and cost-conscious environment,” said Ashish Gupta, executive vice president and head of Europe, the Middle East and Africa (EMEA) for HCL Technologies, ISD. “HCL will deploy its ‘Enterprise of the Future (EoF) framework’ to enable DNB to not only transform its IT infrastructure but also mature IT operations. This will ensure that the bank has agility to scale IT to meet business needs in a secure compliant manner using a ‘Digital Fortress’ construct. The DNB engagement is also a testimony of our growing strength as the provider of choice for the Gen 2.0 outsourcing market with the most complex and transformational engagements successfully delivered for customers in many industries.”
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