Twitter Losses ‘Don’t Reflect Broken Business Model’

Despite unnerving investors by announcing losses of US$645m for 2013 and slowing growth in the number of users, Twitter could still have a bright future according to the UK’s Warwick Business School (WBS).

The micro-blogging site unveiled its first set of results since going public in November, and investors responded by wiping US$4bn off its value.

Twitter averaged 241m monthly users in Q413, up just 3.8% on Q3, compared to 10% seen at the beginning of 2013. Also timeline views were down nearly 7% in Q4, suggesting users were refreshing their feeds less often. Investors were also concerned at the tech company’s ballooning costs.

Sotirios Paroutis, associate professor of strategic management at WBS, suggests that Twitter’s heavy spending on research and development (R&D) is actually a good sign and will eventually bear fruit.

“Most of Twitter’s R&D spending goes towards personnel-related expenses and in the long term they have a number of products still to be fully utilised,” said Dr Paroutis. “There is Twitter Amplify, which allows advertisers to send out a promoted tweet to coincide with ads on TV, and in December it introduced its Tailored Audiences where a company can send a tweet to people who have been searching for terms on the Internet related to its product.

“It will take time for advertisers to learn how to utilise fully these new tools, but once they do, Twitter will be in a much better position. Already their advertising revenue per 1,000 timeline views has increased to US$1.49 in Q4, up 76% from last year, showing that this is an area they are starting to improve on.

“Further, 75% of their advertising revenue comes from mobile usage, compared to Facebook’s 53%. So they have a good position in the mobile space. As chief executive [CEO] Dick Costolo revealed during the earnings call, recent changes in their mobile apps caused the Q4 decline in timeline views but helped increase the value of each view.”

Dr Paroutis believes the 24% drop in Twitter’s share price, triggered by its results, was partly because it had become over-valued. “The long term prospects could be positive as long as Twitter can rationalise its costs and continue to grow revenue in the next few quarters,” he added.

Twitter’s revenue rose 110% last year to reach US$665m and Dr Paroutis feels the market’s reaction to the Californian company’s results was also affected by Facebook’s strong quarterly performance, revealed days earlier.

“The losses do not mean Twitter’s business model does not work,” said Dr Paroutis. “Facebook reported very good results, so the market is comparing Twitter to that. Facebook was profitable for three years before it entered the market, while Twitter was in a different situation.

“In some respects Twitter had to prove its business model worked and going to initial public offering [IPO] helped put its business case forward. Now it is facing the scrutiny of the investors and the market.

“The losses are significant, but Twitter is growing its revenues quite quickly, 110% year-on year. Once it has sorted out its R&D and acquisitions costs the firm will be in a better position. The other challenge is that Twitter needs these new innovative products to be utilised by users and advertisers. In other words, while it is doing well, it needs to do better – and faster – to keep its advertisers, users and investors interested.

“Twitter has good brand awareness and had nine million new users in Q4; it was just that this was the first slowdown in timeline impressions. Some of the reasons behind this slowdown can be found in the multiple redesigns that Twitter has recently carried out. Yet these redesigns support the roll-out of new products.

“The question then is whether these new products that Twitter is providing advertisers with will affect the user experience. If they do, the slowdown in usage will only get worse. This is a delicate balance they have to strike; while they are adding new services these should not over-complicate the user experience.”

1 views

Related reading

hanjin-shipping
donald-trump
job
New consumer banking head for Citi Asia Pacific