South African Banks Roll out National e-Billing and Payment Service

BankservAfrica, Africa’s largest automated clearing house (ACH) and electronic bill presentment and payment solution provider ebpSource are rolling out South Africa’s first bank-based electronic billing and payment service. The new service is being introduced to consumers through connected online banks.

BankservAfrica, headquartered in Johannesburg, manages the electronic bill presentment and payment (EBPP) service on behalf of the South African commercial banks, with support and domain expertise from ebpSource. Nedbank and a number of large billers are already live on the service.

By consolidating a range of consumer bills in one place, the new service enables banks to provide their retail customers with a means to manage, view and pay their bills from their trusted online bank, as well as other connected channels. Instead of having to handle mutiple bills arriving separately each month, the eBilling portal enables consumers to view, query and pay everything at one time, from one place, with a single log-in.

Martin Grunewald, chief executive (CEO) of BankservAfrica’s business process outsourcing unit, said: “With a focus on massively improved bill delivery and payment efficiency BankservAfrica’s e-billing service also offers compelling benefits to South Africa’s billing companies: from government and telecoms, to financial services, utilities and retail, plus a range of other business sectors signing up to deliver their bills through the service.

“Consolidated billing and payment improves customer service and removes the need to print and deliver paper bills. It also enables billers to take advantage of the banks’ ability to provide a secure end-to-end process for bill viewing to payment, clearing and settlement and even online document storage”.

Two of the largest municipalities in South Africa have already connected to the service, for the delivery of local taxes and charges, with the imminent launch of a range of retail billers via Nedbank. Initially BankservAfrica is making the service available to consumers via the participating banks, with plans to address the needs of corporates and business users at a later stage.


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