SBI Looks to Outsource ATM Management

State Bank of India (SBI) plans to outsource the management of some of its automated teller machines (ATMs), according to
The Hindu
. The paper reports that SBI has called for a request for proposal (RFP) from vendors to manage about 7,843 cash dispensers.

Vendors will be expected to have all capabilities to remotely capture and initiate appropriate action in the event of any problems at these cash dispensers. They will be expected to ensure that the downtime of these ATMs in metro and urban areas is less than 3%, and less than 6% in rural areas.

SBI had 32,777 ATMs at the end of September 2013. It has expanded its network steadily in recent years, adding about a third of its network (about 11,000 ATMs) in the past 18 months.

ATM operations have, however, not been profitable, SBI chief Arundhati Bhattacharya said in an interview to Press Trust of India (PTI).

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