Payment systems provider ACI Worldwide has launched Universal Online Banker, which is aimed at the business online banking market, offering unique packaging options from a single platform. The vendor claims this will open new revenue streams for financial institutions (FIs).
ACI Worldwide said that traditionally, banks have been limited in how they service business customers due to the multiple platforms they had to manage based on each market segment’s unique needs. Universal Online Banker’s will empower FIs to develop an almost limitless number of product packages, each designed for a unique market and customer needs.
“The lack of a single product for all types of business customers is a long standing industry challenge,” said Matt Ellis, senior vice president (SVP), online, ACI Worldwide. “Most FIs maintain separate platforms to service different online banking customer segments, creating multiple redundancies and inefficiencies.
“Universal Online Banker will allow the customers of financial institutions to offer product options which fulfil unique customer needs while eliminating the antiquated silo model. This re-imagined approach will result in stronger customer relationships while offering FIs a variety of potential new revenue streams.”
“The working capital management needs of large corporations, middle market companies and even small businesses are increasingly similar,” said Marc Harrison, a consultant with Greenwich Associates. “Treasury professional and business owners alike want to view account balances, move money and improve workflow. A unified approach which meets the needs of all businesses is sorely needed. This new method should benefit FIs, as it could lead to reduced expenses and encourage cross-sell.”
In addition to enabling FIs to offer a customisable solution, Universal Online Banker offers traditional online, mobile banking and cash management features as well as a new leading edge functionality that will help drive brand differentiation in the market. Among its features are:
• A user-defined dashboard enabling a quick snapshot of critical information which can provide insightful and immediate information for the user to act upon.
• A notification center with enhanced real-time alerts which the FIs’ business clients can act upon from anywhere within the application.
• Secure messaging and robust target marketing campaign capabilities driving cross-sell opportunities which will provide the end-user with a wide selection of programme options.
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