CGA, Societe Generale’s factoring subsidiary, has received renewal of its ISO 9001 quality certification and its 14001 environmental certification for its customer satisfaction setup and its environmental commitment, respectively.
CGA said that the ISO 9001 quality certification is part of a continual drive to improve its client satisfaction. As part of its commitment to client service, CGA has instigated an annual client satisfaction survey to measure its service quality objectively. The most recent survey took place in April 2012 through a sample of 500 customers. The overall satisfaction rate was significantly up, reaching a record level
The ISO 9001 norm is currently used by over 750,000 companies in 161 countries, and is the world’s most-recognised quality certification. This norm looks not only at quality management systems, but also management systems in general, and is real acknowledgment of the efforts undertaken by CGA.
CGA added that it is reaffirming its commitment to the environment via its ISO 14001 certification, which defines the way companies have to organise themselves to manage the impact of their activities on the environment. It sets out requirements in terms of the drawing up, implementing, maintaining and monitoring of an environmental management system.
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