E-invoicing Still Failing to Deliver, According to Tradeshift Research

Electronic invoicing (e-invoicing), long touted as a route to greater financial efficiency for business of all sizes, is still failing to make an impact, according to research by Tradeshift. The global study interviewed over 600 senior financial decision makers in larger organisations and found that only 8% are very satisfied with their current e-invoicing solution.

At a time of economic uncertainty – 86% of UK respondents say they are under greater pressure to manage business costs than ever before – the majority of e-invoicing systems aren’t delivering the cost saving benefits many had hoped for. In fact, invoicing is still a major strain for large businesses, with 48% of invoices received still having to be scanned or input manually. On average 40 employee hours each week are spent scanning or manually inputting invoices.

The findings of the research are revealed in a new report entitled ‘A Manifesto for the E-invoicing Revolution’. It shows that large enterprises are generally very eager to adopt e-invoicing with cost reduction (79%), increased efficiency (77%) and stronger supplier ties (60%) all cited by UK respondents as reasons for making the switch. But, despite the fact that 60% have tried some form of e-invoicing, only 46% of suppliers have used the systems that have been put in place.

Nearly half of UK respondents (41%) said it is difficult to get suppliers to adopt e-invoicing and 36% said it is costly. A quarter (26%) even said that e-invoicing is a financial burden on suppliers. This is particularly problematic, with 47% saying that e-invoicing is pointless without widespread supplier adoption and 57% agreeing that e-invoicing adoption would be widespread if it was free to all suppliers.

On the bright side, the finance department in the enterprise is ready to try new things – particularly when it comes to technology. Nearly two-thirds (60%) of finance departments questioned reported that social media functionality is important when communicating with customers and suppliers and nearly half (48%) believe P2P processes will move to the cloud within two years.

Christian Lanng, chief executive officer (CEO) and co-founder of Tradeshift, said: “The enterprise has been let down by e-invoicing providers that punish suppliers for using their systems both in terms of cost and time. There’s nothing stopping the move to free e-invoicing forever but we’re also asking a new question here: once you have this connection with other businesses, what’s next? It is high time that e-invoicing becomes a beneficial solution for businesses of all sizes and can then help usher in a new era of financial – and business – efficiency.”


Related reading

New consumer banking head for Citi Asia Pacific