Pan-African bank Ecobank Transnational has implemented Oracle Flexcube Universal Banking and Direct Banking solutions, as well as Oracle Financial Services Risk Analytics, to standardise its processing platform across its affiliates in 30 sub-Saharan African countries. Enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches represents Oracle Flexcube’s largest multi-country implementation in Africa to date.
The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle Flexcube. Oracle worked with Ecobank to standardise the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration. By November 2011, Ecobank had successfully rolled out Oracle Flexcube across an additional 26 countries, replacing older banking applications and legacy systems.
Arnold Ekpe, chief executive officer (CEO), Ecobank Transnational Incorporated, said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle Flexcube, we have aligned our network to provide superior service and a consistent experience for our customers across the African continent.”
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