TeleTech Holdings, a global provider of strategic and technology-enabled business process outsourcing solutions, has named Regina Paolillo as chief financial officer (CFO), chief administrative officer (CAO) and executive vice president (EVP). She will join the company in November and succeeds John Troka, interim CFO, as TeleTech’s principal financial officer. Paolillo will be a key member of TeleTech’s executive team and will play a critical role in executing various strategic initiatives including merger and acquisition activities. She will report to TeleTech’s chairman and chief executive officer (CEO), Ken Tuchman.
Prior to joining TeleTech, Paolillo was employed by the TriZetto Group, a company providing technology-enabled solutions to the healthcare industry. Most recently, she served as EVP for enterprise services and CFO. Prior to joining TriZetto, Paolillo served as senior vice president (SVP), operations group for General Atlantic, a global growth equity firm, where she led the operations group in supporting several of the firm’s investments.
Paolillo also served as the EVP of revenue cycle and mortgage services for the Creditek subsidiary of Genpact, a global business process and technology management company. Prior to Creditek’s acquisition by Genpact, Paolillo served as Creditek’s CEO. She was also the CFO and EVP for corporate services for Gartner, an information technology research and advisory company. Paolillo is a certified public accountant (CPA).
Troka, who joined TeleTech in January 2002 and who was named interim CFO in August 2006, will remain with TeleTech to assist Paolillo.
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