JP Morgan Chase Appoints Susan Ehrlich as SVP

JP Morgan Chase has hired Susan Ehrlich as senior vice president (SVP) of next generation payments to help the firm create payments services and solutions for consumers, small businesses and retail merchants.

As president of Sears financial services, Ehrlich managed the growth of credit and payment vehicles, including the Sears Card and Sears Platinum MasterCard, Sears and Kmart Gift Cards, as well as all third-party payment acceptance. During her five years at Sears, she also oversaw the creation of Kmart Financial Centres.

Previously, Ehrlich was executive vice president (EVP) of marketing strategy and planning at Providian Financial in San Francisco. Prior to that, Ehrlich spent 10 years with Citibank in New York.

Ehrlich served as a member of the Federal Reserve’s Consumer Advisory Council (CAC) and is currently on the board of directors of the Centre for Financial Services Innovation (CFSI).


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