uniBank, a Ghanian universal commercial bank, has become the first customer to go live with ARC Mobile from Temenos. ARC Mobile, a multi-mobile channel solution, was launched in May last year to help Temenos customers take advantage of the fast-growing market for mobile banking services.
Following the launch of ARC Mobile, so far 12 banks have selected the application and uniBank is the first customer to go-live. In uniBank’s case, ARC Mobile will provide a platform for the bank to build significant market differentiation and competitive advantage.
Edward Randolph-Koranteng, head, electronic/multi-channels and transaction banking, unibank, said: “The scope to widen banking services via mobile handsets and broaden our customer base in Ghana is huge, and will go a long way in increasing access to financial services in line with broader national objectives. ARC Mobile is a key differentiator for us, enabling us to move beyond simple SMS based banking to be the first in Ghana to offer more sophisticated mobile channel services such as m-commerce.
“We can now enhance our SMS services and deliver alerts for various types of debits and credits, together with other notification messages, as well as providing user-friendly, interactive SMS for balance enquiries and account transfers. ARC Mobile’s end-to-end encryption enables us to offer fully secure mobile channels so customers can safely take advantage of these greater functions,” he added.
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