SHB, Vietnam Goes Live With Intellect Global Universal Banking

Saigon Hanoi Bank (SHB), one of the leading commercial banks in Vietnam, has completed five successful months post-go live with Polaris’ Global Universal Banking (GUB) platform (Intellect 10.0). With this deployment, SHB had modern and state-of-the-art technology foundation that enabled the bank to diversify and launch new products, enhance customer relationship and grow rapidly.

Leveraging Intellect Accelerator Implementation Methodology (AIM), Polaris deployed a complete universal banking system comprised of trade finance, lending,
internet banking, core banking and treasury functionalities of Intellect 10.0 at SHB. As part of the implementation, Polaris developed interfaces for multichannel banking such as SMS, mobile banking, internet banking and card systems and executed the single sign-on functionality for easy access across all existing SHB portal and web services. The system is live in more than 90 branches servicing 1.5 million customers, 80,000 CASA, 70,000 deposits and 75,000 loans. The bank is in expansion mode and the newly deployed system is enabling bank to add 6000 new deposits every month.

Do Quang Hien, chairman, SHB, said: “We are happy to have partnered with Polaris in our transformation journey at a point in time when the banking industry in Vietnam is getting highly competitive and efficiency driven. To continue our growth story in the right direction, we took the decision of implementing Intellect GUB so that we can set new benchmarks in service as well as quality.”


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