Moneris Solutions, the world’s eighth largest processor of debit and credit card transactions, has transformed its merchant management service and saved more than US$10m in just two years with the implementation of ACI Acquirer. The company has also implemented ACI Proactive Risk Manager and reduced merchant fraud by 25% year-over-year.
In 2005, the Canada-based Moneris Solutions decided to move away from its existing in-house processing system and bring in a solution that would enable it to respond to the constantly-changing requirements for its 300,000 merchants, and provide scalability and stability for the future. The project integrated with the existing implementation of ACI’s BASE24 for transaction processing, and now processes more than three billion transactions a year.
Jim Baumgartner, president and chief executive officer (CEO) of Moneris Solutions, said: “ACI has helped revolutionise the way we work with our customers, through improving all aspects of customer service from the way we handle calls to the data that we are able to provide them. This has directly improved our customer satisfaction levels. Coupled with the reduction in fraud losses and the efficiency savings of more than US$10m, this just shows how much of a trusted partner ACI Worldwide is to our business.”
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