FIS Implements Inetco Insight in Operations Centre

FIS, a provider of banking and payments technology, has deployed Inetco Insight to streamline troubleshooting processes and reduce the possible risk of downtime in its expanding electronic payments (e-payments) business. Inetco Insight is being used as the first resort problem isolation tool by the Electronic Funds Transfer (EFT) network and operations teams, who oversee the processing of over one billion ATM and point-of-sale (POS) payment transactions each year.

“The integrity and responsiveness of FIS’s end-to-end processing solutions are critical to success,” said Neil Cook, director of EFT technology at FIS. “With Inetco Insight, the EFT network and operations teams can monitor a customer’s entire end-to-end FIS solution, including network performance and the host processing applications’ performance, and isolate issues affecting any transaction in a matter of seconds.”


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