Metro Bank has implemented Thales’s P3 solution, allowing the bank to deliver on its customer service promise by creating and issuing new bank cards on the spot. Thales P3 – personalisation preparation process – supports Verisoft’s InstantEMV application and the MagTek ExpressCardEMV to provide Metro Bank with what it needs to generate and manage the EMV cryptographic card data in-house and right out of the box.
With the implementation of this P3-supported solution, Metro Bank becomes the first financial institution in the UK with the ability to issue a new or replacement card to customers in-store on the spot, rather than the normal three to four working days required via the postal service.
“IT is a critical element in the delivery of customer service. Thales P3 enables us to issue a customer with a new or replacement card on the spot,” said Craig Donaldson, chief executive officer (CEO) at Metro Bank.
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