Documetric, the technology-led outsourcing provider, and IE, the provider of online and mobile software for financial providers, have merged under the new holding company, Parseq, which will provide banks with a multi-channel service for payments, applications processing, customer servicing and data analytics.
A key focus for Parseq will be growing the company’s mobile banking business. IE’s mobile banking solution already has a long track record of delivering secure applications to financial services clients. The additional outsourcing services provided by Documetric means that Parseq will be able to provide a fully-managed mobile banking solution to financial institutions, including call centre support for banks’ customers. This will allow financial institutions to rapidly deploy mobile banking alongside more established channels without having to build up internal capability.
Rami Cassis, Documetric’s former chief executive officer (CEO), will head Parseq. Cassis and Phillip Blundell, IE’s CEO, will lead the company integration strategy and develop a programme to share intellectual property and expertise within Parseq.
Cassis said: “In a nutshell, uniting Documetric and IE provides us with a complete end-to-end offering for the financial services market. Parseq will offer expertise and established product infrastructures to companies that want to outsource the management of multiple, complementary channels from mobile and telephone, to online transaction support services. Our increased scale will enable us to offer complementary front-office capabilities in mobile and online banking with middle and back office delivery.”
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