ACI Worldwide, a provider of electronic payments software and solutions, has entered into a strategic partnership with Integrated Research, developer of market-leading Prognosis performance monitoring solutions. The partnership will jointly offer ACI Payment Service Management powered by Prognosis, which is available for ACI’s BASE24 and BASE24-eps payment processing environments.
This partnership introduces payment service management, which closely aligns the IT services of payments with the payments line-of-business, helping business and operations personnel understand how the financial institution’s payments business is performing at every level. ACI Payment Service Management provides increased and correlated visibility into the payments business through in-depth monitoring and analysis of transactions, applications, supporting IT infrastructure, and payments devices. It goes beyond simple monitoring of the technology or infrastructure to deliver a complete view of the payments environment from a business, as well as IT, perspective.
Gonzalo Diaz de Valdes O, Operations Manager at UST Transbank, Redbanc and Nexus Chile, said: “We have used BASE24 from ACI for almost 20 years and found it to be a solid base on which to run our critical payments business. We also use Prognosis to get real-time visibility into the transactions flowing through BASE24, allowing us to see the performance of the business, ensure the system meets all service levels and provide our customers the outstanding service they expect from us. Prognosis and ACI working together can help us achieve even better monitoring and insight into our payments environment enabling us to move forward with confidence.”
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