Fiserv, a provider of financial services technology solutions, has extended its business relationship with the six utilities under Integrys Energy Group, which provides gas and electricity to approximately 2.2 million customers across Illinois, Michigan, Minnesota and Wisconsin. A Fiserv client since 2002, Integrys selected Fiserv to be its provider for electronic billing (e-billing) and payment solutions across multiple channels. Fiserv will continue to enable e-billing and payment at Integrys websites (enrolled and one-time options), distribution of Integrys e-bills to consumer online banking sites, and phone payments.
Integrys recently enhanced the e-billing and payment capabilities at the company’s websites by upgrading to Biller Direct HV from Fiserv, a hosted bill payment and presentment application that has already rendered a significant increase in e-bill adoption and automatic payment enrolments.
Improving paperless billing rates is an imperative for Integrys because it can lead to increases in both efficiency and customer satisfaction while benefiting the environment. While the company had an existing solution, it needed to improve the consumer experience in order to achieve its aggressive goals. “Since implementing and promoting Biller Direct HV, e-bill adoption is up 24% over the volume expected on our previous platform,” said Brian Kage, general manager, strategy and business performance, Integrys. “We are happy with the product, the implementations, our process improvements and our positive customer responses. With continued promotions and our Fiserv partnership, we expect to meet our paperless billing goals.”
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