Direct Debit Limited Launches Bacs Contingency Service

Global payments specialist Direct Debit Limited has launched an emergency transmission service (ETS), which is a Bacs contingency service. It provides businesses with a simple and effective way to submit direct debit and direct credit instructions to Bacs in an emergency when their normal Bacstel-IP systems are unavailable.

More than 115,000 organisations rely on electronic payments to collect and pay their bills. Bacs, the organisation that manages direct debit and direct credit in the UK, processes more than 5.6 billion electronic payments a year. Businesses submit files to Bacs electronically over a secure internet channel, Bacstel-IP. However, many organisations aren’t prepared for what might happen if they can’t access their Bacstel-IP systems.

Environmental or technical disasters can prevent organisations from submitting their payments instructions to Bacs. However, even seemingly trivial scenarios, such as a lost or broken smartcard or an absent employee, can stop a business from processing payments. Businesses can upset suppliers and employees if they miss payments. Moreover, if they miss their direct debit collections, they can experience problems with cash flow.

The ETS service uses Direct Debit Limited’s Bacs-accredited bureau service, Pay Direct, to submit payment files to Bacs. Gerry Hill, managing director at Direct Debit Limited, said: “ETS offers businesses peace of mind because they can collect and make payments in an emergency. The service can play an integral role in the business continuity and disaster-recovery plans of organisations that use Bacs’ services.”


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