Pegasystems Launches New Merchant Dispute Management Solution

Pegasystems has launched a new version of its Smart Dispute framework. Smart Dispute for Acquirers is a global dispute management solution that provides organisations with dynamic, rules-based workflows that enable differentiated treatment of merchants and association schemes, ensuring compliance and proper treatment of merchant preferences.

The workflows enable automatic resolution of basic disputes, helping organisations to focus resource efforts towards priority cases. Smart Dispute for Acquirers also includes a merchant-facing web portal, case status updates and real-time merchant response to open cases.


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