BMW Financial Services has selected Chordiant’s Cx Decision Management solution and predictive modelling capability in order to improve its management and treatment of delinquent accounts.
BMW Financial Services will use the Chordiant solution to drive better risk and behavioural-based actions to resolve account defaults and improve customer interactions.
“Reducing credit losses while preserving a strong customer base is more important than ever, and how a company effectively manages its treatment resources and customer touch points on the collections side during a recession can dramatically affect how customers respond to the company during the recovery,” said Rob Walker, vice president, strategy & innovation of Chordiant. “Through industry-leading decisioning technology, Chordiant allows companies to automatically weigh overall customer risk and payment history before recommending a uniquely personalised collections approach to ensure the optimal treatment of the customers.”
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