BMW Financial Services has selected Chordiant’s Cx Decision Management solution and predictive modelling capability in order to improve its management and treatment of delinquent accounts.
BMW Financial Services will use the Chordiant solution to drive better risk and behavioural-based actions to resolve account defaults and improve customer interactions.
“Reducing credit losses while preserving a strong customer base is more important than ever, and how a company effectively manages its treatment resources and customer touch points on the collections side during a recession can dramatically affect how customers respond to the company during the recovery,” said Rob Walker, vice president, strategy & innovation of Chordiant. “Through industry-leading decisioning technology, Chordiant allows companies to automatically weigh overall customer risk and payment history before recommending a uniquely personalised collections approach to ensure the optimal treatment of the customers.”
The annual BNP Paribas Cash Management University kicked off on Thursday morning with treasury professionals congregating in Paris from across Europe.
APIs may be a solution to MT940 challenges, says Karen Fagan, treasury operation manager, for British television company, ITV.
Kicking off the first day of the Singapore Fintech Festival, issues with cryptocurrencies were addressed by MIT media labs director, Joi Ito, and panels of technology leaders discussed how they’re using data analytics.
Sibos 2017 day two highlights: Brexit and banking, and why ‘data is the new oil’ in financial services
How nation first politics can impact global financial organisations It’s clear that data and regulation are the two key topics that are ... read more