Hancock Bank has launched a customised online business banking solution from NCR. Designed to give small business customers specialised tools for cash management, the online business banking solution complements Hancock Bank’s existing online consumer banking offering from NCR and helps the bank extend its customer reach and improve customer service.
NCR Aptra enables financial institutions to provide their business customers with a variety of value-added services tailored specifically for businesses, including:
- Cash management functions – business-oriented bill payment, automated wire transfers, and automated clearing house (ACH) services.
- Access management, such as granting different employees various levels of banking functions for specified accounts.
- Account monitoring solutions.
Hancock Bank worked with NCR to create a customised, automated online enrolment feature; enhanced, multifactor authentication for added security; and specialised user interfaces to their bill pay provider, electronic payment archives and other partner applications.
“Hancock Bank is committed to serving the communities of the Gulf Coast with strong, reliable banking solutions,” said Jeff Theiler, senior vice president of payment services for Hancock Bank. “When we decided to offer online banking, it was important to us to find a partner who understood the importance of all of our customer channels – from our branches to our ATM network to online banking. We consider NCR a reliable and responsive partner to help us deliver a premium customer experience today, with the flexibility of adding to our solution in the future.”
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