Kenya Commercial Bank (KCB), a large bank in east and central Africa, has gone live with Temenos T24 to support its retail and corporate banking operations. The bank went live with T24 in 145 branches across Kenya, supporting approximately 675,000 accounts. This is the first implementation phase of T24. Further phased roll outs of the system are expected in 2009 to support KCB’s planned expansion to include a further 75 branches across east Africa.
T24 replaced the bank’s TC3 core banking system from CMC, which had been in place for over 10 years, along with several other disparate systems to consolidate KCB’s entire operational infrastructure. The total project duration from contract signing to go live was 18 months. The bank will also roll out ARC Internet Banking (ARC IB), Temenos’ front office suite during 2009.
Martin Oduor-Otieno, chief executive officer at KCB, said: “With T24 supporting our business, we have the scalability, front-end capabilities and systems integration we need to deliver technology driven products such as internet banking, to offer a faster, more effective service to our customers. With T24, we can significantly improve our customer service approach to withstand increasing competition across the region from both local players and new market entrants. T24 will set us in good stead to achieve our growth objectives across the east and central African region.”
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