AWD Deutschland GmbH, Germany’s largest independent financial advisor with operations in 11 countries across Europe, has implemented S1 Enterprise Call Centre from S1 Corporation. The move aims to improve sales and service for AWD’s customers in Germany. Designed to significantly improve workflow for customer requests, reduce customer wait times, and improve consistency in data capture, S1 Enterprise Call Centre enables AWD to deepen relationships with customers, improve customer loyalty, and increase revenue. S1 Enterprise Call Centre replaces multiple systems used by customer service agents in AWD’s Hanover customer service centre with a single, easy-to-use application that integrates information from numerous communication systems and data sources. “The core challenge in AWD’s service centre was dealing with disparate information about customers and our interactions with them,” said Jens Marquardt, head of AWD’s Hanover customer service centre. With S1 Enterprise Call Centre, AWD gains a centralized relationship management system that enables a comprehensive view of the customer, consistent customer contact history, and support for true multi-channel integration to optimize business processes based in the service centre.
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