Report Sees Improved Service from US Cash Management Providers

US companies are receiving better service from their cash management providers according to a report from Greenwich Associates. In the firm’s 2004 cash management research, 82 per cent of companies said their cash management providers have delivered ‘above average operations performance’, a significant increase from the 2003 level of 70 per cent. Nearly a quarter of the companies participating in Greenwich’s research said that their banks’ service quality improved noticeably in the last 12 months. “Cash management providers are delivering better service, and their clients are reciprocating by giving them additional business,” says Greenwich Associates consultant Pete Garrison. “This is especially the case where banks have developed advisory-style relationships.”


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