According to new research from TowerGroup, poor planning and the inability of many financial institutions to measure results is a major problem for customer relationship management (CRM) programmes. The research report, CRM Metrics and the Myth of Benchmarks: How Smart Banks Measure Success, highlighted that: – Banks often did not set clear definitions for success, and lacked adequate ways of measuring their pre-CRM implementation status. Consequently, banks failed to set realistic goals. – There is little consensus from bankers on which combination of internal and external benchmarks are most appropriate. – Banks are poor at measuring the profitability of their customers.
UK firms investment in training and development will increase, on average, by a fifth in the next year, claims Robert Half recruitment after interviewing 100 financial services (FS) executives.
A report by broking group Marsh examines the repercussions from the administration of the South Korean company, which filed for bankruptcy protection at the end of August.
Global research by C2FO suggests that smaller businesses are less concerned with the repercussions of Brexit and the upcoming US presidential election.
A squeeze on skilled talent means it now takes an average of seven weeks to fill open permanent roles in finance in the UK according to new research from financial services recruitment firm Robert Half.