According to new research from TowerGroup, poor planning and the inability of many financial institutions to measure results is a major problem for customer relationship management (CRM) programmes. The research report, CRM Metrics and the Myth of Benchmarks: How Smart Banks Measure Success, highlighted that: – Banks often did not set clear definitions for success, and lacked adequate ways of measuring their pre-CRM implementation status. Consequently, banks failed to set realistic goals. – There is little consensus from bankers on which combination of internal and external benchmarks are most appropriate. – Banks are poor at measuring the profitability of their customers.
The annual BNP Paribas Cash Management University kicked off on Thursday morning with treasury professionals congregating in Paris from across Europe.
APIs may be a solution to MT940 challenges, says Karen Fagan, treasury operation manager, for British television company, ITV.
Kicking off the first day of the Singapore Fintech Festival, issues with cryptocurrencies were addressed by MIT media labs director, Joi Ito, and panels of technology leaders discussed how they’re using data analytics.
Sibos 2017 day two highlights: Brexit and banking, and why ‘data is the new oil’ in financial services
How nation first politics can impact global financial organisations It’s clear that data and regulation are the two key topics that are ... read more