Exception Management Functionality Added to Pegasystems’ Solutions

Pegasystems has added new functionality to its PegaCARD Smart Dispute and PegaPAYMENT Smart Adjust solutions. Both systems now include an automated payment exceptions function, which, said the company, will help decrease the cost of customer service, reduce financial and operational risk and allow FI’s to respond more quickly to customers. The applications, built on Pegasystems’ fourth-generation, Java- and XML-based BPM platform, will enable the management of a range of exceptions, helping financial services firms to improve coordination and control, added the company.


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