Virgin Mobile has employed TIBCO as an integration platform to enable the introduction of a new customer billing system. Virgin Mobile also plans to deploy TIBCO’s business-to-business infrastructure technology early next year to enable it to build a billing gateway for partner organizations. Virgin Mobile’s billing system is designed to handle mobile IP and content data services, providing the scalability necessary for a growing customer base, said TIBCO. Virgin Mobile wanted to integrate its new customer billing system with an existing CRM system and worked closely with TIBCO’s Professional Services Group in orchestrating a build-to-deployment time span of three months, said TIBCO. The project has consolidated three applications into one for all customer service agents and, as a result, it is already experiencing significantly reduced call durations, according to TIBCO.
A report by broking group Marsh examines the repercussions from the administration of the South Korean company, which filed for bankruptcy protection at the end of August.
Global research by C2FO suggests that smaller businesses are less concerned with the repercussions of Brexit and the upcoming US presidential election.
A squeeze on skilled talent means it now takes an average of seven weeks to fill open permanent roles in finance in the UK according to new research from financial services recruitment firm Robert Half.
Early-stage merger and acquisition deals in Asia-Pacific show nearly 10% year-on-year growth in recent months.